Cancellation & refund policy

Our promise

DroneHire operates on a simple 50/50 model: a 50% deposit confirms your booking and reserves your pilot, and the remaining 50% is due only after your edited footage is delivered. You never pay the full amount before you've seen the work.

We understand that shoots sometimes need to be rescheduled or cancelled. This policy explains how we handle those situations fairly for both clients and pilots.

Client cancellations

When you cancel	Charge / refund
More than 48 hours before the shoot	No charge. Your 50% deposit is fully refunded.
24–48 hours before the shoot	25% of the shoot price is retained from your deposit as a cancellation fee; the balance is refunded.
Less than 24 hours before the shoot	A cancellation fee of ₹500–₹1,500 (depending on shoot type) is retained to cover pilot travel and preparation; any remaining deposit is refunded.
No-show on shoot day	50% of the agreed shoot price (your deposit) is retained.

To cancel, WhatsApp us at +91 96451 79861 as early as possible. All cancellation requests must be made in writing via WhatsApp or email.

Rescheduling

You can reschedule a confirmed shoot at no charge, provided you give at least 24 hours' notice. Rescheduling within 24 hours of the shoot may incur a ₹500 rescheduling fee to cover pilot costs.

We will do our best to accommodate your preferred new date and time, subject to pilot availability.

Cancellation by DroneHire

We may cancel or reschedule a shoot in the following circumstances, with no charge to you:

• Weather: If conditions on shoot day are unsafe for drone operations (high winds, rain, low visibility) as assessed by our pilot.
• DGCA or regulatory hold: If an ATC restriction, NOTAM, or temporary flight restriction is issued for the shoot area.
• Pilot unavailability: If the assigned pilot has an emergency and we are unable to find a replacement in time.
• Location issues: If on-site inspection reveals that the shoot location is unsafe or legally impermissible to fly.

In any of these cases, we will contact you immediately and offer a full refund or a priority rescheduling at no extra cost.

Refunds

Where a refund is due, we process it within 5 business days to your original payment method (UPI, bank transfer, etc.).

If you are dissatisfied with delivered footage, please contact us within 48 hours of delivery. We will review your feedback and work with the pilot to re-deliver or, where the issue is our fault, offer a partial or full refund at our discretion.

Footage delivery guarantee

We aim to deliver edited footage within 48 hours of your shoot. If delivery is delayed beyond 72 hours without prior communication from our team, you are entitled to a 10% discount on the final invoice.